Teleplan Becomes New Reverse Supply Chain Service Partner of SKY UK
AMSTERDAM, June 9, 2016
Teleplan has been awarded SKY UK’s after-market service repair business covering their SKY home entertainment products including the recently launched ‘Fluid Viewing’ SKY Q product. In the past, those services had been provided by a local, UK based, after-market service provider. Teleplan’s mature objective automated test solution and its advanced cosmetic and accessory refurbishment solutions have been one of the key decision criteria driving SKY UK, alongside the need to create a single European repair centre of excellence for all of its home entertainment products. Teleplan’s service centre location in Prague provides existing and proven solutions to SKY Group and has been assigned with this new business, creating 70 new technical skilled jobs.
“We are delighted to be accredited with this additional business and to further enhance the countries we are providing after-market services to SKY products. Teleplan is happy to be their partner of choice to support SKY’s new level of customer service promise and to contribute to ever improving customer satisfaction levels,” said Charles Stewardson, President EMEA region at Teleplan.
“Teleplan’s solution is highly focused on reducing no fault found rates and decreasing repeat returns. This will not only directly influence customer satisfaction but contribute to our group wide focus on corporate sustainability as part of our Big Picture strategic initiative and provide greater value for our customers,” commented Lois Trailor, Head of Supply Chain Operations, on SKY UK’s strategic decision.
Teleplan International N.V. is an industry leader in lifecycle care for after-market service, operating in the areas of computers, communications and consumer electronics. Focussing on customer care, managed logistics, parts management, screening & testing, repair/refurbish and resell/recycle, Teleplan has over 33 years of proven performance providing value propositions throughout the supply chain from the point of purchase to the end of life. Teleplan innovates to consistently keep up with the advances in interactive connectivity and communication and our Telemade approach tailors to each individual customer’s needs. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan’s service centres have a global reach of over 95 countries and employ over 5000 people.
Sky is Europe’s leading entertainment company, serving 21 million customers across five countries: UK, Ireland, Germany, Austria and Italy. Sky offers the best and broadest range of content, deliver market-leading experience, whenever and wherever they choose.
Sky has annual revenues of over £11 billion and is Europe’s leading investor in television content with a combined programming budget of £4.9 billion. The group employs 30,000 people and is listed on the London Stock Exchange (SKY).