February Customer Satisfaction on Life Insurance at 98% Positive
DARIEN, Illinois, March 6, 2018
LifeQuotes.com, the instant life insurance price comparison service that is dedicated to simplifying the life insurance buying experience, announced today that its telephone sales agents achieved a 98% positive customer satisfaction ranking in February.
“We are thrilled but not surprised to have achieved these outstanding customer satisfaction results in February, which come on the heels of our previously-announced 350,000th customer milestone,” remarked LifeQuotes.com vice president, Michelle Zieba. “Our experienced telephone agents are kind and easy to deal with. On a serious purchase like this, it’s natural to want thorough advice and guidance, especially if the customer has a medical condition history. Our goal is to provide sound advice to families who have made the wise decision to purchase life insurance and then support that decision with the speediest policy delivery service in the business.”
In a non-scientific survey conducted throughout February by the company, life insurance shoppers who called LifeQuotes.com for advice were shortly thereafter asked to grade their experience. Approximately 800 respondents voted as follows: Excellent (83%), Very Good (12%), Good (3%), Fair (1%) and Poor (1%).
LifeQuotes.com distributes term life, whole life, universal life, final expense and accidental death insurance to middle market families. Customers can buy online or buy by phone on a modern, paperless basis. The average policy face value is $400,000. The company’s comparative rater, which allows anonymity for maximum customer privacy, gives accurate quotes even when there is a medical issue history or the applicant is currently taking prescription drugs.
Rob Goss, executive vice president, remarked, “Life insurance markets are modernizing as evidenced by the sales growth of policies that do not require a medical exam or medical records retrieval. Such policies now account for 40 percent of our new business. For applicants who require a paramed exam and off-internet retrieval of their medical records, we’re seeing that 90 percent of our policies are underwritten and delivered in under 35 days, which is significantly faster than historical norms. The telephone agents that we have in place compliment nicely the quotation and order-routing technology that we designed and brought to market.”
Lifequotes.com offers free quotes and advice through licensed telephone agents that are available 7 AM to 8 PM Central Daylight Time, 7 days a week. Instant, online quotes are available 24×7 at www.lifequotes.com.
Life insurance prices are now at or near all-time lows among the big brand life insurers
The chart below reveals current best prices for a healthy applicant with no ratable issues on a 10-year, medically underwritten, level term life policy that covers death by any cause, at any time, in any place, except for suicide within the first two policy years (one year in some states). Term life premiums rise after the initial rate guarantee period. Rates for 15, 20, 25, 30 years and lifetime are also available for instant viewing at www.lifequotes.com. Some term life allow conversion to permanent insurance without having to undergo further underwriting.
About Life Quotes, Inc.
Privately-held LifeQuotes.com operates an Internet-based insurance exchange for consumers at www.lifequotes.com. The company’s proprietary technology provides instant quotes and illustrations from 50 leading life insurers and enables a quick, paperless purchase process. Life Quotes also provides quotes for auto, home, disability and Medicare supplement plans. The company also provides co-branded life insurance technology and fulfillment services to insurance companies, financial institutions, banks, credit unions, property & casualty agencies, trade associations and other affinity groups with large customer bases. More than 350,000 people have purchased policies through LifeQuotes.com.