Experian’s Contact Monitor strengthens business insight on customer contact information
COSTA MESA, California, Aug. 2, 2016
Experian’s Contact Monitor™ strengthens business insight on customer contact information, reducing wrong-party contact and regulation violations
New product capabilities leverage the latest technology in batch phone verification and keep customer contact data up to date, including daily notifications of phone ownership changes
Experian®, the leading global information services company, today released Contact Monitor™ to help businesses reduce wrong-party contact that supports compliance with the Telephone Consumer Protection Act (TCPA). This new product provides an efficient process for verifying contact lists; keeping them up to date by monitoring and sending daily notifications of phone ownership and carrier changes; and porting from landline to mobile and voice over IP (VoIP).
“With the significant changes and uncertainty brought forth by the TCPA and the Federal Communications Commission’s order, it’s important to understand the critical nature of increasing the accuracy of right-party contact for customer communications,” said Paul DeSaulniers, Experian’s senior director for risk scoring and trended data solutions. “Contact Monitor is a leading product in the market that can match customer contact details with the correct consumer and monitor for phone ownership changes within hours. That is invaluable data that can reduce the risk of TCPA liability.”
Experian’s technology streamlines data aggregation by allowing organizations to verify their current contact information against 5,000 Local Exchange Carriers, supplemented by Experian’s core File OneSM credit database and exclusive data sources. In addition, Contact Monitor uses a sophisticated algorithm to provide a match score, delivering an A to F rating on the quality of the contact’s phone number, increasing confidence in the data’s accuracy.
“Express consent is now required to send a text message or use an auto-dialer to call a wireless phone number. This means all businesses should re-evaluate how they are communicating to their customer base, as these rulings are not being limited to debt collections,” said DeSaulniers.
With Contact Monitor, businesses can take a strategic approach to ensuring customer contact details are updated and accurate, mitigating the risk of hefty fines. Contact Monitor delivers:
– Phone owner — returns the phone owner name as reported by the current carrier
– Current carrier name — provides the phone carrier name and the date of the last change
– Match score — gives a detailed, easy-to-interpret numeric score to support your contact strategy
– Current phone type — identifies the current phone type (landline, cell, VoIP, etc.)
– Time stamp — provides the time of the scrub or update
– Daily monitoring –- gives the user the ability to select which verified contacts to monitor for daily changes in ownership, carriers and/or line type
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score and protect against identity theft. In 2015, we were named one of the “World’s Most Innovative Companies” by Forbes magazine.
We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2016, was US$4.6 billion.